8 tips for efficient social media publishing

With 2.6 billion social media users worldwide in 2018 social networks offer unique possibilities to promote products and services and engage with consumers. This is why most companies have made [...]

From European Communication Summit to successful cooperation

The European Communication Summit is just around the corner - a good time to reflect on last year’s event where we shared our vision on how a continuous data flow of insights from customers, [...]

Chatbot conference 2019: the highlights

The 25th of April OBI4wan was present as partner of the second edition of the Chatbot Conference in Utrecht.  About 400 online professionals, content specialists and chatbot experts came together [...]

Community Management 2.0: 8 tips

(Nederlands) De ideale community manager kent zijn doelgroep van binnenuit en weet welke content en formats goed presteren binnen deze community. Hij houdt zich bezig met de gemeenschap op [...]

Partner of the European Communication Summit 2019 | #commssummit

On May 23th and 24th the 13th edition of the European Communication Summit will take place in Berlin. OBI4wan is present as partner of the event, that brings together communication professionals [...]

Meet OBI4wan at Refresh19 in London

From 24th to 25th April, OBI4wan will be present at Freshwork’s Refresh19 event in London. The global user conference organised by Frehsworks centers around the latest trends in Customer [...]

Onboarding a chatbot: how to ensure a smooth start

As soon as a company decides to implement a chatbot in their service process, the actual development of the chatbot can be completed in a matter of weeks. But what happens when the chatbot sees [...]

Competition from virtual employees? Why Customer Service Employees shouldn’t be afraid of chatbots

The hype around chatbots and the forecast of Gartner that  50% of all medium-size and large-scale enterprises will be using chatbots within the next 2 years might cause sleepless nights for [...]

(Deutsch) Valentinstag 2019 auf Twitter mal anders

(Deutsch) Valentinstag ist der Tag an dem Unternehmen und Marketing Fachleute die Herzen und vor allem die Portemonnaies ihrer Zielgruppe erobern. Egal ob Blumenlieferservice, [...]

Meet OBI4wan at CCW 2019 in Berlin

From 19 to 21 February OBI4wan will be represented in Berlin at CCW 2019, Europe’s largest congress trade fair for call and contact centres, customer service and customer dialogue. During the [...]

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