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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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Home » Archieven voor Marcel Vergonet
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 From public contact to 1 on 1; the opportunities messaging offers for your organisation
By Marcel Vergonet
Posted Tuesday June 9th, 2020

From public contact to 1 on 1; the opportunities messaging offers for your organisation

Messaging platforms, that make 1 on 1 contact with customers possible, are constantly evolving. Throughout the year, new trends will invariably emerge, while others will fade away. However, one [...]

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 Improve your reputation with the following tips
By Marcel Vergonet
Posted Tuesday October 11th, 2016

Improve your reputation with the following tips

The online reputation of an organization is determined through customer focus, communication, service quality and the social responsibility demonstrated by the company. But how do you quickly [...]

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 The predictive power of online data
By Marcel Vergonet
Posted Monday February 15th, 2016

The predictive power of online data

Predicting cellular traffic in order to optimize capacity in customer care centre has been happening for years. Another option is to base your predictions on online data in order to determine [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
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    Tuesday January 12th, 2021
  • 3 challenging roles that the service agent must fulfill in the future
    3 challenging roles that the service agent must fulfill in the future
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(Nederlands) Blogarchief
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