Messaging platforms, that make 1 on 1 contact with customers possible, are constantly evolving. Throughout the year, new trends will invariably emerge, while others will fade away. However, one [...]

The online reputation of an organization is determined through customer focus, communication, service quality and the social responsibility demonstrated by the company. But how do you quickly [...]

Predicting cellular traffic in order to optimize capacity in customer care centre has been happening for years. Another option is to base your predictions on online data in order to determine [...]