Infographic: 8 tips for the best media monitoring results

Media monitoring is an indispensable part of our digital age. It brings out a wealth of valuable data. But how do you really get the best results for your organization? With these 8 tips you [...]

Crisis management: from social shitstorm to trending topic

When a crisis breaks, it is important to know what is going on around your organisation. For this, social media are both an important information source to oversee the way the news spreads, and [...]

De online buzz rondom de advocatuur in 2019

(Nederlands) We kijken elk jaar weer uit naar de ‘Stand van de advocatuur’, die jaarlijks wordt gepubliceerd via Advocatie. Het onderzoek brengt een schat aan informatie over de groei en [...]

An efficiency boost in service that the e-commerce world can profit from

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the [...]

Social Travel 30: Corendon boekt winst en stoot KLM van de troon

(Nederlands) De frisse start van 2019 haalt ook een frisse wind door de Social Travel 30. De toon is gezet; welke reismerken presteren begin dit jaar het best op social media? Nog steeds strijden [...]

(Nederlands) Insta succes: 4 opvallende campagnes van Nederlandse bodem!

(Nederlands) Instagram is razend populair en blijft terrein winnen. Uit onderzoek van Newcom Research blijkt dat Instagram het afgelopen jaar weer 20% is gestegen in gebruik. Nieuwe functies [...]

The digital world of RTL/Videoland; how an omnichannel strategy ensures success

RTL is going through a digital transformation, one in which, aside from viewing activities on an actual TV, there is also a huge amount of investment going into viewing on online platforms as [...]

Online customer service is more than just providing assistance

Social media remains the terrain of the client, where s/he is free to post, complain and make requests. ‘online customer service’ has become a well-established concept, but there are still [...]