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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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Home » Archieven voor January 2021
  • Analysis
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 Omni channel; trend, opportunity, challenge, or necessity?
By Pearl Vink
Posted Wednesday January 27th, 2021

Omni channel; trend, opportunity, challenge, or necessity?

Omni channel, you hear the word everywhere these days. Is it a buzzword or the latest trend in customer contact? Is it necessary for an organisation to implement this strategy? Although omni [...]

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 What is the difference between social media monitoring and social listening?
By Mia Schulz
Posted Tuesday January 19th, 2021

What is the difference between social media monitoring and social listening?

As social media professional you have probably heard about social listening and social media monitoring. Often these two terms are used interchangeably and you might ask yourself if they are [...]

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 The importance of knowledge management in smart organisations
By Pearl Vink
Posted Tuesday January 12th, 2021

The importance of knowledge management in smart organisations

There’s a lot going on! The volume of questions, the online channels and the expectations of the customer are increasing. In times when web shops are gaining ground and physical stores are losing [...]

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 3 challenging roles that the service agent must fulfill in the future
By Pearl Vink
Posted Monday January 4th, 2021

3 challenging roles that the service agent must fulfill in the future

Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • An efficiency boost in service that the e-commerce world can profit from
    An efficiency boost in service that the e-commerce world can profit from
    Wednesday February 24th, 2021
  • Closer to the customer: the benefits of WhatsApp for customer service
    Closer to the customer: the benefits of WhatsApp for customer service
    Tuesday February 16th, 2021
  • 10 Smart examples of the use of chatbots
    10 Smart examples of the use of chatbots
    Tuesday February 9th, 2021
(Nederlands) Blogarchief
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