We complain and we question things on social media, messaging and review sites. So, what kind of tone of voice are you using with your (potential) customers? And what are the limits regarding [...]

As a communications professional you’re probably thinking, after this rather turbulent year: what happened exactly?! Not only the world, but your organisation as well has had to adapt [...]

Customer service, brace yourself! Is your team ready for peak times? With these 4 tips, you can offer your customers a good, enjoyable and personal experience during the holidays!