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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
    • Social Media Management & Online Customer Service
      • Messaging through your favourite messaging apps
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        • Google’s Business Messages
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Home » Archieven voor June 2020
  • Analysis
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 Google’s Business Messages has been launched! The first results of HEMA and AS Watson
By Linsey Jepma
Posted Friday June 26th, 2020

Google’s Business Messages has been launched! The first results of HEMA and AS Watson

We have started a pilot for Business Messages in collaboration with Google. OBI4wan is part of Google’s program for Business Messages, enabling this software vendor as being one of the first to [...]

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 How customer service automation can help your business
By Mia Schulz
Posted Wednesday June 24th, 2020

How customer service automation can help your business

The number of service messages that come in via social media and messaging channels increased significantly over the past years. For instance, the Dutch retail chain HEMA reported an increase of [...]

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 The importance of media monitoring in crisis communication
By Nadine Felderhoff
Posted Thursday June 18th, 2020

The importance of media monitoring in crisis communication

If you’re looking to limit or prevent any damage to the reputation of your brand or organisation then media monitoring would be a great tool for you! By using (real-time) media monitoring, you’ll [...]

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 From public contact to 1 on 1; the opportunities messaging offers for your organisation
By Marcel Vergonet
Posted Tuesday June 9th, 2020

From public contact to 1 on 1; the opportunities messaging offers for your organisation

Messaging platforms, that make 1 on 1 contact with customers possible, are constantly evolving. Throughout the year, new trends will invariably emerge, while others will fade away. However, one [...]

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 More engagement on social media? Analyse your content!
By Nadine Felderhoff
Posted Tuesday June 2nd, 2020

More engagement on social media? Analyse your content!

An important objective for social media managers is to increase engagement rates on social media channels. It also helps to gain insight into your social media efforts. But how do you measure [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • What is the difference between social media monitoring and social listening?
    What is the difference between social media monitoring and social listening?
    Tuesday January 19th, 2021
  • The importance of knowledge management in smart organisations
    The importance of knowledge management in smart organisations
    Tuesday January 12th, 2021
  • 3 challenging roles that the service agent must fulfill in the future
    3 challenging roles that the service agent must fulfill in the future
    Monday January 4th, 2021
(Nederlands) Blogarchief
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