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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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Home » Archieven voor May 2020
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 Community Management 2.0: 8 tips
By Mia Schulz
Posted Monday May 25th, 2020

Community Management 2.0: 8 tips

The ideal social media community manager knows his target audience from the inside out and can tell which content and formats perform well within the brand’s online community. He engages with his [...]

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 Online customer service is more than just providing assistance
By Linsey Jepma
Posted Friday May 15th, 2020

Online customer service is more than just providing assistance

Social media remains the terrain of the client, where s/he is free to post, complain and make requests. ‘online customer service’ has become a well-established concept, but there are still [...]

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 What is artificial intelligence? Artificial intelligence explained from A to I
By Nadine Felderhoff
Posted Thursday May 14th, 2020

What is artificial intelligence? Artificial intelligence explained from A to I

Artificial intelligence. Is that a computer? A robot? A self-steering car? The future? How do the experts define artificial intelligence? Is artificial intelligence a threat to humanity or is it [...]

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 Effortless customer engagement from the home office: 3 tips
By Mia Schulz
Posted Thursday May 7th, 2020

Effortless customer engagement from the home office: 3 tips

Not so long ago it was unthinkable for many of us to keep an organisation running if everybody would work remotely. But when governments worldwide announced measures to fight the coronavirus, [...]

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 Inside development: Google Cloud Adoption at OBI4wan
By Linsey Jepma
Posted Monday May 4th, 2020

Inside development: Google Cloud Adoption at OBI4wan

One of the most important elements of software engineering is testing, especially when you are developing software for thousands of customers with concurrent users like OBI Engage or OBI Brand [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
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    What is the difference between social media monitoring and social listening?
    Tuesday January 19th, 2021
  • The importance of knowledge management in smart organisations
    The importance of knowledge management in smart organisations
    Tuesday January 12th, 2021
  • 3 challenging roles that the service agent must fulfill in the future
    3 challenging roles that the service agent must fulfill in the future
    Monday January 4th, 2021
(Nederlands) Blogarchief
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