Chatbots are being used more often and more widely. Digital assistants in particular have great added value within the domain of webcare. The shift we now see, is that technology is increasingly [...]

As you probably already know, the 8th of March is International Women's Day! Organisations are making an extra effort to promote the equality of women in different sectors. What is the status of [...]

From the 4th of March, Facebook introduces a 24-hour service window for organisations. This means that Facebook no longer allows organisations to respond to messages older than 24 hours. This is [...]

If you’re an active organisation in online customer service (webcare), then you probably already have a business WhatsApp, or it’s at least high on your wish list! WhatsApp offers enormous [...]