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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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Home » Archieven voor February 2020
  • Analysis
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 Chatbots: a game changer for online customer service
By Levi Witbaard
Posted Thursday February 27th, 2020

Chatbots: a game changer for online customer service

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

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 Insights info: 7 pillars for reputation management
By Linsey Jepma
Posted Monday February 24th, 2020

Insights info: 7 pillars for reputation management

In a world where brand reputation can be completely ruined overnight, it’s essential to have a good overview of your brand or organisation’s reputation. Monitoring online reporting can give a [...]

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 Social media usage increases again in 2020
By Nadine Felderhoff
Posted Wednesday February 5th, 2020

Social media usage increases again in 2020

The rising trend of social media users will continue in 2020, according to NewCom’s National Social Media Survey. The number of people who are active on social networks has risen, both in the [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • An efficiency boost in service that the e-commerce world can profit from
    An efficiency boost in service that the e-commerce world can profit from
    Wednesday February 24th, 2021
  • Closer to the customer: the benefits of WhatsApp for customer service
    Closer to the customer: the benefits of WhatsApp for customer service
    Tuesday February 16th, 2021
  • 10 Smart examples of the use of chatbots
    10 Smart examples of the use of chatbots
    Tuesday February 9th, 2021
(Nederlands) Blogarchief
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