In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

In a world where brand reputation can be completely ruined overnight, it’s essential to have a good overview of your brand or organisation’s reputation. Monitoring online reporting can give a [...]

The rising trend of social media users will continue in 2020, according to NewCom’s National Social Media Survey. The number of people who are active on social networks has risen, both in the [...]