OBI4wan will be present at the CCW 2020 in Berlin from March 2nd to 4th for the third time in a row. The CCW is Europe's largest congress fair for call and contact centers, customer service and [...]

With 3.2 billion social media users worldwide in 2019 social networks offer unique possibilities to promote products and services and engage with consumers. This is why most companies have made [...]

Social media has been part of the daily routine for marketing and communication professionals for a number of years. For organisations, social media is an indispensable element for an effective [...]