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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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Home » Archieven voor November 2019
  • Analysis
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 Why customer service agents are the ideal chatbot developers
By Mia Schulz
Posted Tuesday November 26th, 2019

Why customer service agents are the ideal chatbot developers

As the face of an organisation, customer service agents ensure that potential and existing customers have the best possible experience. They know how to have meaningful conversations with [...]

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 E-commerce and the holidays: how do you best prepare for the upcoming higher volumes?
By Linsey Jepma
Posted Thursday November 21st, 2019

E-commerce and the holidays: how do you best prepare for the upcoming higher volumes?

The most important period for e-commerce is just around the corner. In addition to Christmas and Sinterklaas, Black Friday and Cyber Monday, that follows three days later, are also steadily [...]

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 Appcare: how do you successfully use messaging apps as a service channel?
By Nadine Felderhoff
Posted Thursday November 14th, 2019

Appcare: how do you successfully use messaging apps as a service channel?

Since messaging apps such as Facebook Messenger, Twitter and WhatsApp are being used on a wide scale, it is impossible to imagine organisations without appcare as a service channel. But how do [...]

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 4 trends for Conversational in 2020
By Levi Witbaard
Posted Tuesday November 5th, 2019

4 trends for Conversational in 2020

Conversational is misschien wel hét containerbegrip van 2019. Sprinkel daar een beetje AI overheen en je hebt al snel de aandacht van menig communicatieprofessional. Als je het mij vraagt is het [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
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    What is the difference between social media monitoring and social listening?
    Tuesday January 19th, 2021
  • The importance of knowledge management in smart organisations
    The importance of knowledge management in smart organisations
    Tuesday January 12th, 2021
  • 3 challenging roles that the service agent must fulfill in the future
    3 challenging roles that the service agent must fulfill in the future
    Monday January 4th, 2021
(Nederlands) Blogarchief
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