Social media is open and the whole world reads along. Better safe than sorry is still often the motto. Yet we live in an era in which social media monitoring is no longer allowed to be absent [...]

The ongoing digitalisation of customer contact has forced us to look for new ways to efficiently organise our webcare and customer service. The role of service employees has been changing [...]

As CEO and founder of OBI4wan Alexander has realized an enormous growth of the company together with co-founder Alex Slatman and a dedicated team over the past 8 years. We interviewed Alexander [...]

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the [...]

For many customers today, social networks are the preferred channel to get in touch with companies. The question of whether a company should offer customer service on Twitter, Facebook and the [...]

(Nederlands) Chatbots en artificial intelligence; iedereen heeft er wel eens van gehoord, maar wat is het precies? Speciaal voor professionals die te maken hebben met artificial intelligence of [...]