The summer holidays have started! It’s time to look back to see where we stand, so that 2019 will be a good year. In the article Chatbots in 2019: 5 trends, I took you through the trends of this [...]

Reputation Management is increasingly challenging. We are dealing with a more polarized world, divided by facts and fiction. A lot of content is behind paywalls these days. Opinions are widely [...]

The festival season has begun! In the summer, millions of people visit a (music)festival or event, and social media play an important part in the organisation of these events. Visitors share [...]

It is now widely known that corporate social responsibility (CSR) has become indispensable for an organisation’s success. And although many organisations recognise the added value of CSR, we see [...]

We proudly announce the launch of three strategic partnerships with CM.com, TOPdesk and Freshchat. These partnerships make chatbot integration and direct communication with customers via WhatsApp [...]