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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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Home » Archieven voor February 2019
  • Analysis
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 Infographic: 8 reasons why online customer service is important
By Linsey Jepma
Posted Tuesday February 26th, 2019

Infographic: 8 reasons why online customer service is important

(Nederlands) De steeds hoger wordende eisen die consumenten aan service stellen zorgen ervoor dat organisaties op scherp staan. Omnichannel webcare, live chat en chatbots; we halen ze allemaal [...]

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 The Oscars: and the online buzz award goes to…
By Nadine Felderhoff
Posted Friday February 22nd, 2019

The Oscars: and the online buzz award goes to…

This weekend the 91st edition of the Academy Awards will take place. The show hosted by Jimmy Kimmel is a much discussed topic online in the run-up to it. We investigated which actors, actresses [...]

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 5 questions to: Sander Kouwenhoven – Customer Service Manager BCC
By Nadine Felderhoff
Posted Thursday February 21st, 2019

5 questions to: Sander Kouwenhoven – Customer Service Manager BCC

Sander is Manager Customer Service at BCC and is very excited when he talks about his webcare team that is literally located in the store. The experiment is successful; webcare and store [...]

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 Chatbots: the most interesting applications for your organisation
By Linsey Jepma
Posted Wednesday February 20th, 2019

Chatbots: the most interesting applications for your organisation

Chatbots are becoming more and more widely used. The times in which only larger companies started to optimize their service processes with smart virtual employees are over. Chatbot technology is [...]

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 Meet OBI4wan at CCW 2019 in Berlin
By Mia Schulz
Posted Wednesday February 13th, 2019

Meet OBI4wan at CCW 2019 in Berlin

From 19 to 21 February OBI4wan will be represented in Berlin at CCW 2019, Europe’s largest congress trade fair for call and contact centres, customer service and customer dialogue. During the [...]

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 Fact checking with: Frank Smit – Chief Innovation Officer at OBI4wan
By Nadine Felderhoff
Posted Monday February 11th, 2019

Fact checking with: Frank Smit – Chief Innovation Officer at OBI4wan

In the series "Fact checking with" we interview our colleagues from OBI4wan about their responsibilities, vision and the person behind the expert. In this edition we spoke with Frank Smit. As [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • What is the difference between social media monitoring and social listening?
    What is the difference between social media monitoring and social listening?
    Tuesday January 19th, 2021
  • The importance of knowledge management in smart organisations
    The importance of knowledge management in smart organisations
    Tuesday January 12th, 2021
  • 3 challenging roles that the service agent must fulfill in the future
    3 challenging roles that the service agent must fulfill in the future
    Monday January 4th, 2021
(Nederlands) Blogarchief
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