The hype around chatbots and the forecast of Gartner that  50% of all medium-size and large-scale enterprises will be using chatbots within the next 2 years might cause sleepless nights for [...]

(Nederlands) De steeds hoger wordende eisen die consumenten aan service stellen zorgen ervoor dat organisaties op scherp staan. Omnichannel webcare, live chat en chatbots; we halen ze allemaal [...]

Communication and reputation departments are fixated on data: opinion scores, reputation scores, brand index pulses, media value and reach... But we re now so overwhelmed with data we can no [...]

This weekend the 91st edition of the Academy Awards will take place. The show hosted by Jimmy Kimmel is a much discussed topic online in the run-up to it. We investigated which actors, actresses [...]

Sander is Manager Customer Service at BCC and is very excited when he talks about his webcare team that is literally located in the store. The experiment is successful; webcare and store [...]

Chatbots are becoming more and more widely used. The times in which only larger companies started to optimize their service processes with smart virtual employees are over. Chatbot technology is [...]

From 19 to 21 February OBI4wan will be represented in Berlin at CCW 2019, Europe’s largest congress trade fair for call and contact centres, customer service and customer dialogue. During the [...]

In the series "Fact checking with" we interview our colleagues from OBI4wan about their responsibilities, vision and the person behind the expert. In this edition we spoke with Frank Smit. As [...]

(Nederlands) De tijd dat webcare puur een vorm van klantenservice is, ligt ver achter ons. Sociale media zijn niet meer weg te denken uit ons tijdperk en er liggen kansen voor marketing, sales en [...]