The number of service messages that come in via social media and messaging channels increased significantly over the past years. For instance, the Dutch retail chain HEMA reported an increase of [...]

The why of (social) media monitoring is no longer a matter of discussion for many organisations. For example, 'online listening' or 'social listening' enables you to take immediate action on [...]

In the series “Fact checking with…” we’re interviewing our colleagues at OBI4wan about their responsibilities, vision and the person behind the expert. Matt Chapman, Backend Developer bij [...]

Main Capital presented the awards for best software supplier for the seventh year in a row. OBI4wan leads the list and wins the Main Software 50! Something we are very proud of and a crowning [...]