The Amsterdam based reputation management agency Buzzcapture has been acquired by OBI4wan. Both organisations offer high end SaaS solutions for (social) media monitoring and webcare. The [...]

Last year  we reviewed the trends of 2016 for customer care. Even this year we see a number of trends that shall change the customer contact the coming year. What are the trends and challenges [...]

Social media is not just about sending your messages, but mostly about listening to your target group online. We always say: to measure is to know, but do you know what you measure? How do we [...]