Manage your global reputation and engage with your customers, efficiently and data driven
The all-in-one solution for online and offline media monitoring, social customer care, chatbots and media insights.
Measure relevant insights about your reputation, branche and stakeholders from online and offline data, social media, print media, radio and TV.
Discover the power of OBI Engage: social media, messaging apps, reviews, livechat and chatbots in one solution!
Your all-inclusive partner for building, training, implementing en managing smartbots that understand your customers.
Your specialized data intelligence partner for research, social analytics, interpretation and actionable insights.
The Dutch Red Cross uses OBI4wan for both corporate webcare, webcare during big events/initiatives (such as Giro555 or Serious Request) but also to monitor incidents in the Netherlands and beyond. The convenience of the tool, the scalability (for some large events sometimes 40 workers active in the tool), the possibility to add on-the-fly extra webcare profiles and accounts and the ability to strictly adjust this in terms of rights mean this tool is a perfect solution for us for both incident monitoring and webcare. The accessibility, friendliness and the patience of the helpdesk are a bonus, they gladly help you and also want customers to think about the development of functionalities for the tool.
Niels Lelieveld, Technical Customer Care Specialist at The Dutch Red Cross