How accessible is your organisation?
How long on average do your customers wait for a reply? Do your employees have the time to give these customers real attention? In addition to investing in customer service, might there also be a need to focus more on marketing and communication? OBI4wan gives you the tools to solve all your communication challenges.
Pay good attention to your customers
Organisations that pay attention to their customers keep their customers. But how can you answer online questions quickly, personally and in the best way possible?
One of your customers posts on a public channel while the other sends a private message. Are you still able to keep an overview? Bring all messages together, no matter how they’re sent, so you can always reply quickly and in the best way possible. Need an efficiency boost? Then go for automation with smart chatbots that answer frequently asked questions 24/7. This way, your people can focus on the customers who need it.
Keep a sharp eye on your brands reputation
The more well-known you are as an organisation, the easier it is to convince people of your contributions. Keep your reputation up to a high standard and adjust your strategy based on data.
What are the sentiments surrounding your organisation? What’s the influence of framing and who has an interest in it? In addition to your reputation, you can monitor your campaign results as well. Dive in your own data or let the analysts of OBI Insights map everything out for you and just join in on the conversation.
Staying in close, personal contact with your customers, regardless of the channel? It’s certainly possible, without losing your overview of message flows and still retaining your additional customer information.
Make sure your customers can contact you through their preferred channel. Even if it means that one time it’s via WhatsApp and another time via Facebook Messenger. Thanks to CRM, each and every employee will know exactly what’s going on with a customer, so conversations can be transferred with confidence.
Choose our award-winning solutions
We believe that only honest communication can lead to engaged and satisfied customers. We’ve been committed to this for years, and it hasn’t gone unnoticed.